Contrast Wig Studio UK : UK based supplier of wigs, hairpieces and accessories
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Sales office: 07800 656234 Email: contrastwigstudio@googlemail.com 
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 Question+   Date   Long Answer   Short Answer 
    2005-10-01 20:29:05   If you need to return a product to us, you must use our automated returns system to request a Returns Material Authorisation (RMA) number in advance.

To do this, sign into your account and then select the "View my Order History" link in the "My Account" box. Click the "View" link against the order to which the return relates and you will find a link through which to make a request to return the product.

Once your request has been reviewed and authorised, you should return your product to the following address:

Contrast Wigs Studio
1 The Close
Patchway Common
Bristol
BS34 6BB

You must ensure that the RMA number is clearly marked on the outside of the packaging as packages received without this may be refused.

From 24 Sept 2007 only one item per order will be refunded. Please do not order 4 or 5 wigs expecting to send back 4 for refunds as you will be issued a credit note instead, this way the returns system will no longer be abused. Any wigs sent back screwed up in the box will will be subject to 25% fee as we do not send them in this state so please don't send them back in this state.
Note that in the case of non-faulty goods, an RMA must be requested within 7 days starting the day after you received them. Refunds for non-faulty goods are also subject to a 10% restocking fee. Non-faulty goods must be returned to us in perfect condition with tags still attached and in the original packaging carefully placed back in the packaging.

This does not affect your statutory rights.
 
 You must use our automated RMA system to obtain an RMA number before returning your products to us. Return of non-faulty goods must be requested within 7 days of receiving them. 
 How are your orders packaged?   2004-10-12 23:34:39   All orders are packaged in plain tamperproof, waterproof mailers to ensure our products reach you in top condition.

There are no external labels, or other markings which indicate, or could be used to deduce the package contents, thereby protecting our customers privacy.
 
 All orders are packaged in plain, secure way, that protects your privacy. 
 How quickly will I receive my order?   2004-10-12 23:34:58   If you need to be sure of receiving your order quickly, we recommend that you select the Special delivery option at checkout. This will ensure that your order is delivered on the next working day if your order is received before 4pm.

Orders dispatched by the First Class Recorded service will normally arrive within 2-3 working days.
 
 If you opt for Special Delivery, this will guarantee next working day delivery for orders place before 4pm. Otherwise 2-3 working days via First Class Recorded delivery. 
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