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| Shipping and returns |
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Shipping and Returns Policy in Plain English!
To respect your privacy, all orders are dispatched under plain cover with no external indication of the contents of the package.
You have the choice of 1st Class Recorded delivery and Special delivery, Special delivery includes £100 Insurance for lost or damage products, however, if your order is worth more than £28..... the limit on Insurance for 1st Class recorded delivery.... and your parcel is lost by the post office, then you will only be able to claim £28 back from them so i urge you to choose the shipping that is most suitable for your order, therefore if your order is for £50 and you choose first class recorded delivery, i can't be held responsible for the amount of compensation that you will be given by the Royal Mail.
Orders will normally be shipped within 48hrs of payment being received. If you have a particularly urgent requirement for shipping, please advise me and I will do my best to accomodate this..
Our system will keep you updated by e-mail as to the status of your order. You can also check the status of your order by accessing the My Account section of this online store. An order once placed will normally begin in the Pending state. Once payment has been received and has cleared, the order will move to the Processing state. When the order has been packed ready for dispatch it will be shown as Complete Awaiting Dispatch. Finally, the order status will become Dispatched once the order has been handed over to the relevant carrier.
Returns: If you need to return a product you should use our automated returns request system to request a Return Materials Authorisation (RMA) in advance of returning it. You can do this by signing into your account and selecting the "View my Order History" link in the "My Account" box. Next, find the order to which the return relates and when you view it you will find a link through which to request an RMA. Your request will then be reviewed, and once authorised, you should send your item back to us with the RMA clearly shown on the outside of the package. Note that all non-faulty returns will be subject to a 12.5% restocking fee and must be in perfect condition with tags still attached and in the original packaging. Returns for non-faulty products will only be accepted where an RMA has been issued in advance, and not later than 7 days from the day after it was delivered to you. If your wig has been worn then for hygeine reasons it will not be accepted unless it is clearly faulty and in that instance your wig will be replaced as soon as possible if it is in stock, if not then an alternative will be offered or a refund offered.
Normally we require items to be paid for in full before dispatch. In the unusual case that I send an item out before payment has been received, the goods remain our property until paid for in full.
The above condition do not affect your statutory rights.
The intent of the above is to make things clear both for us and my customers In line with my aim of continuous improvement, if anything is not clear please let me know and we will put it right.
Thanks for taking the time to read this message. |
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